Frequently Asked Questions
FAQ
FREQUENTLY ASKED QUESTIONS
We always recommend using Apple Air Tags to track luggage independently. In addition, track your luggage using the luggage receipt you received at check-in (check the back of your boarding pass). After review, proceed to the airline luggage counter (usually in the Baggage Claim area) and file a claim. You will need to provide your contact information as well as all upcoming travel plans so that they can deliver your luggage to your location.
For more helpful tips on how to navigate unplanned travel hiccups, download our free What To Do When Guide.
We strongly encourage using the safe provided in your hotel room (and setting an alarm to remind you to remove your documents) to store your valuables and travel ID. You should also always travel with copies of your passport and an alternate form of government ID (like a driver's license). In the event of a missing passport, you should take the copy of your passport and visit the nearest U.S. consulate or embassy to assist in providing temporary documents. If you do not have copies of your passport, you should bring any other source of identification to the embassy or consulate for best assistance.
For more helpful tips on how to navigate unplanned travel hiccups, download our free What To Do When Guide.
First, and foremost, seek treatment as soon as possible. Once medical assistance has been obtained, it is important to contact your travel insurance company for
their guidance on filing the claim. Once you have obtained the appropriate information,
contact your travel advisor to notify them of the incident. If your travel plans need to be changed, your advisor can work with your hotel to make the appropriate changes.
For more helpful tips on how to navigate unplanned travel hiccups, download our free What To Do When Guide.